Last Updated: November 4, 2026

At Spring House Tack Shop, we value our customers and want you to be completely satisfied with your purchase. springhousetackshop.com is owned and operated by AURORA VOYAGE COMMERCE LIMITED. We aim to make your shopping experience positive and transparent.

1. RETURN WINDOW

You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. RETURN ELIGIBILITY

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unopened, unused, and in the same condition that you received it.
  • Packaging: It must be in the original packaging with all tags, seals, and labels intact.
  • Proof of Purchase: You must provide a receipt or order number.

Non-returnable items include:

  • Gift cards.
  • Perishable goods (such as live plants or specific animal feed, unless damaged upon arrival).
  • Hazardous materials or flammable liquids.
  • Custom-ordered products.

3. RETURN PROCESS

To request a return, call +1 (707) 923-2765 with your order number and the reason for your return.

  1. Contact Us: Our customer service team will review your return request.
  2. Return Address: Once your return is approved, customer service will provide the correct return address and shipping instructions.
  3. Ship the Item: Securely pack your item and send it to the address provided by customer service. Please obtain these instructions before sending your return; the company address listed on this website is not the return address.

4. RETURN SHIPPING COSTS

  • Defective, Damaged, or Incorrect Items: If the product is defective, damaged in transit, or if we sent the wrong item, we will cover all return shipping costs. We will provide you with a pre-paid return shipping label.
  • Customer Remorse (Changed Mind / Wrong Size / No Longer Needed): If you wish to return an item for personal reasons, the customer is responsible for the return shipping costs. You may use your preferred carrier (tracking is highly recommended).

5. RESTOCKING FEES

We do NOT charge any restocking fees for items returned in their original, unopened condition.

6. REFUNDS

Once your return is received and inspected:

  • We will send you an email to notify you that we have received your returned item and whether the refund is approved.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Late Refunds: If you haven’t received your refund after 10 business days, please first check your bank account, then contact your credit card company. If the issue persists, call us at +1 (707) 923-2765.

7. EXCHANGES

To ensure you receive the correct item quickly, we recommend returning the original item for a refund and making a separate purchase for the new item.

8. CONTACT INFORMATION

For any questions regarding our policies, please contact our support team:

  • Phone: +1 (707) 923-2765
  • Company Address: Unit E19, 2/F, Koon Wo Industrial Building, 63-75 Ta Chuen Ping Street, Kwai Chung, Hong Kong
  • Company: AURORA VOYAGE COMMERCE LIMITED