Last Updated: November 4, 2026

1. HOW DO I PLACE AN ORDER?

Ordering at springhousetackshop.com is simple and secure. We accept major credit and debit cards, including VISA, MasterCard, American Express, and JCB.

  1. Browse: Visit our store and find the gardening, pet, or agricultural supplies you need.
  2. Select: Click on the product and select your preferred variants (size, weight, or type) from the menu.
  3. Add to Cart: Click the ‘Add to Cart’ button.
  4. Checkout: Click on your cart and select ‘Checkout’.
  5. Information: Enter your shipping address and contact details.
  6. Payment: Choose your payment method and click “Pay now” or “Complete Order.”
  7. Confirmation: You will receive an email confirmation with your Order Number immediately after a successful transaction.

2. WHAT CURRENCY IS BEING USED?

All prices listed on our website are in United States Dollars (USD). If you are using an international card, your bank will automatically convert the total to your local currency based on the current exchange rate.

3. HOW LONG DOES SHIPPING TAKE?

To provide the best selection, we use a global fulfillment model managed by AURORA VOYAGE COMMERCE LIMITED.

  • Processing Time: 1 – 2 business days.
  • Transit Time: 7 – 15 business days.
  • Total Delivery: Most customers receive their orders within 8 – 17 business days. For more details, please see our [Shipping Policy].

4. DO YOU ACCEPT RETURNS?

Yes. We want you to be completely satisfied. If you are unhappy with your purchase, you may request a return within 30 days of receiving your item.

  • Refunds: Unlike many stores, we offer full refunds to your original method of payment for eligible returns (minus shipping costs for customer remorse).
  • No Restocking Fees: We do not charge any restocking or handling fees for items returned in their original, unopened condition.
  • Refund & Returns Policy。

5. WHERE ARE YOU LOCATED?

springhousetackshop.com is owned and operated by AURORA VOYAGE COMMERCE LIMITED.

  • Company Address: Unit E19, 2/F, Koon Wo Industrial Building, 63-75 Ta Chuen Ping Street, Kwai Chung, Hong Kong.
  • Company: AURORA VOYAGE COMMERCE LIMITED (Hong Kong).

6. CAN I CHANGE OR CANCEL MY ORDER?

You can change or cancel your order within 24 hours of placement. Once the order has been processed or shipped from our distribution center, we are unable to make changes.

7. STILL HAVE QUESTIONS?

We are here to help! Our team is available Monday through Friday to assist you.